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Software Version Support Policy ┃Firmware Version Support Policy
CenTrak's Product Version Support Policy
CenTrak On-Premises Software Version Support Policy
Effective: July 2025 | For All Customers
To support long-term success, CenTrak has established a formal On-Premises Software Version Support Policy. This ensures all customers and partners operate on secure, stable, and fully supported versions of CenTrak software.
We encourage regular upgrades to the latest Generally Available (GA) versions to maintain optimal performance, compatibility, and access to technical support.
Version Support Overview
For each on-premises software application, CenTrak will support only the current GA version and a limited number of prior versions, as outlined in our full policy. Older, unsupported versions will no longer receive:
- Bug fixes
- Feature updates
- Security patches
- SLA-backed support
Support for these versions will be best-effort only, with no guaranteed resolution or response time.
Key Applications & Version Support
Software | Last Supported Version | Current GA Version | Use Case |
Activate | 5.18.2 | 5.21.2 | Asset Tracking |
Notifier Client | 4.0.0 | 4.1.0 | Staff Duress |
Environmental Monitoring | 4.0.0 | 4.3.4 | Environmental Monitoring |
Hand Hygiene | 4.0.0 | 4.0.4 | Compliance |
SSUI (Safety UI) | Pegasus SP2 / Orion SP3 | VSSUI-OneWeb 4.1 GA | Infant Protection / Wander Mgmt |
Connect Core | Pegasus SP26 Patch 3 / Orion SP11 | Pegasus 5.14.23.6.0 / Orion 5.15.12.1.0 | Infrastructure |
Connect Pulse (On-Premises Instance Only) | 9.2.0.14 | 9.2.0.16 | System Health |
Elpas Omni | 5.2.6 | 5.2.8 | RTLS |
COMING SOON: For access to the full software policy, please consult the CenTrak Software Version Support Reference Guide, located in the Knowledge Center.
End-of-Support (Sunsetting) Timeline
CenTrak is retiring select legacy software applications with clear transition timelines and upgrade paths:
Application | Sunset Date | Migration Path |
Environmental Monitoring 2.X / 3.X Versions and older | July 1, 2026 | Upgrade to EM 4.X |
Hand Hygiene 3.X Versions and older | July 1, 2026 | Upgrade to Hand HygieneRT |
Activate – Patient Workflow | Sept. 9, 2026 | Upgrade to WorkflowRT |
Asset Viewer | Jan. 1, 2026 | Upgrade to AssetsRT |
Expectations for Partners
Partners deploying on-premises software on CenTrak’s behalf must ensure customers with active service agreements remain on supported software versions, in compliance with this policy.
CenTrak Firmware Version & Hardware Platform Support Policy
Effective: July 2025 | For All Customers
To ensure continued performance, reliability, and security, CenTrak has released a formal policy outlining firmware version support for its hardware platforms. This policy ensures our customers and certified partners are aligned on which versions are actively supported and how to manage lifecycle transitions.
Policy Overview
- Supported Firmware: CenTrak will provide full support only for hardware running the current Generally Available (GA) firmware version.
- Upgrade Responsibility: For customers with an active Service Maintenance Agreement (SMA), CenTrak will assist in upgrading to the latest GA firmware version where applicable.
- Best-Effort Support: Older firmware versions not on the GA list may receive limited, best-effort support, but are not eligible for patches or SLA-backed resolutions.
Platform Status Definitions
Status | Description |
Active | Hardware is actively sold and fully supported. |
Maintenance | No longer sold, but supported under SMA (including RMA where applicable). |
Sunset | No longer supported and excluded from the firmware policy table. |
CenTrak provides continuous communication around firmware updates and strongly recommends proactive upgrade planning.
Supported Hardware Platforms & Firmware (Summary View)
Hardware Category | Example Models | GA Firmware | Status |
Environmental Monitoring | ITD-732 CX / ITD-733 CX VAC | V5.56 | Active |
Orion Sensors | ITD-7366 CX H | V23.6.26 | Active |
G4 Sensors | ITD-7366R H / ITD-7333R H | V35.2.21 | Active |
Asset Tags | IT-713E C / IT-717E / IT-712E | V135A, V25 | Active |
Stars | IT-103 / IT-103B / IT-123 H | V60 / V31 / V197 | Active/Maintenance |
Virtual Walls | IT-323L / IT-323LP | V12.11.24 | Active |
Monitors | IT-313L / ITD-318 H | V3.11.24 / V11.2.8i | Active |
Staff Badges | IT-744E H | V11.3.34 | Active |
Patient Badges | IT-722E / IT-723E | V083 / V134 | Active |
SUPT Devices | IT-725 / IT-725 H | V028A / V14.1.23A | Active |
Infant Protection | IT-728E / IT-724E | V080 / V014 | Active |
Safety Controllers | IT-640N / IT-660 H | V106 / V7.1.22 | Active |
COMING SOON: For access to the full firmware policy, please consult the CenTrak Firmware Version Support Reference Guide, located in the Knowledge Center.
Expectations for Partners
CenTrak Partners deploying hardware at customer sites are expected to ensure all firmware is:
- Updated to the latest supported GA release
- Compliant with CenTrak’s firmware versioning policy
- Consistent with customer contractual obligations (SMA-based support)
Need Help?
For detailed compatibility, upgrade guidance, or version mapping:
Contact your CenTrak Customer Success Manager or reach out to CenTrak Support